FAQs

An Innovative enterprise to engage patients and providers to deliver care anywhere and anytime

 
 
 

FAQs

MOD is not meant to replace your primary care physician, but rather support that relationship and make it easy for both the patient and physician. For example, it’s estimated that 70% of physician visits can be handled via phone. However, there are times when we will your primary care physician might want to see you in person instead of a video call or help guide you to one if you do not have an existing relationship.
Yes, we're extremely grateful for the services you provide our country.
There are no recurring fees for the visit. Your visit fee includes everything but the cost of your medications at the pharmacy. We are able to provide a discount card for medications upon completion of the visit if requested.
We are electronically integrated with all major labs. Your doctor will send the lab referral electronically to the most convenient testing facility in your area. The provider will receive the results electronically and follow-up with you immediately after.
Our providers can provide simple forms such as work/school excuses or return to work/school documents whenever clinically appropriate, our experienced physicians are trained to give sick notes. Please discuss your need for a work SICK note with your MOD physician at the time of the appointment for swift processing. MOD is not able to provide more substantial documents like FMLA forms, Disability forms or Handicap/DMV card documents. These documents require an in-person evaluation and/or a long-term evaluation period, however we can guide you to our brick and mortar connections where you can be provided with these forms.
We are working on accepting copays from most insurance companies like Anthem Blue Cross, BCBS, Blue Shield of California, Cigna & UnitedHealth care, and Aetna plans. For plans with high deductibles, we may claim the full cost of the appointment with your insurance company. Have a question regarding your health insurance? Please reach out to our Insurance specialist team.
Upon completion of your appointment, your doctor will send the prescription electronically to the pharmacy indicated in your profile for immediate pickup or our partner pharmacies can mail you the.
Yes, we are HIPAA compliant and our electronic medical records are held in a highly secure private electronic health records system. Our team has gone through extensive training to ensure that patient information is thoroughly protected. Any database or web platform that we use is also HIPAA compliant.
Yes, our video visits, phone calls, and messaging system meet HIPAA requirements, and the highest industry standards so you can have a safe, secure, and confidential consult.
Yes. Your credit card information is kept safe and is not shared with anyone outside the organization.
Yes. Your health and privacy are our top priorities. All of our services are HIPAA compliant. Your information is kept confidential and is not shared with anyone outside the organization.
We provide the same level of professional care as a traditional doctor’s office, but in a more convenient way because we are 100% online and you don’t have to wait days for an appointment.
Just like in a traditional doctor’s office, your doctors will ask you questions to conclude whether it’s safe and appropriate to give you care. If appropriate, we can write a prescription and send it to your choice pharmacy or our partner pharmacies can mail you the prescription within 24hrs to the comfort of your own home.
MOD was built as an enterprise solution with all virtual health capabilities needed by a variety of clinical departments, allowing it to be fully integrated with any existing EMR and other systems within any health system. While other platforms were built for a single primary purpose we are built to meet the needs of every clinical service line.
MOD services extend not only for the low acuity conditions but can also be expanded to meet the needs of the chronically ill , post discharge or those undergoing active treatment that require a truly integrated approach to care
Mod platform is the most scalable platform in the industry today. We are able to add additional capacity and new features quickly and efficiently sometimes within days based on the requirements of the client. We can quickly customize hardware and network capacity for each new client. Being hosted as a cloud based platform we are able to provide scalable, cost efficient and secure services.
A one-stop shop for all of your healthcare needs
We partner with a wide variety of practitioners—everything from doctors and nurse practitioners to mental health providers and nutritionists—that are always on call for you. We carefully screen all providers to ensure you always have the best experience with a top-notch professional.
Yes. Telemedicine has been around for a long time, and has been proven to be just as effective as in-person treatment. Not to mention the fact that we’re medical providers and we would never risk your health.
No. We also treat patient with no insurance or only catastrophic coverage. Our pricing is very simple: $40 or your copay if we can help you. Free if we can’t.
Then we’ll refer you to someone who can at no cost to you.




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